Services

From the moment we opened our doors, our philosophy has been to offer a Shari'a compliant banking service that provides you with everything you need to manage your finances profitably. For your convenience we offer phone, SMS, Online and Mobile banking in addition to our network of branches and ATMs in all major Emirates across the UAE.

ATM Network

We have 35 self service ATM machines throughout the UAE and you also use one of the over 1800 UAE Switch ATMs at a nominal charge. Services available through our ATM network include:

• Cash & Cheque Deposit
• Cash Withdrawals (US$ available at select ATMs)
• Account Transfers (within the same CIF)
• PIN Change facility
• Balance Inquiry
• Mini Statement
• Covered Card payments

Click here to see our ATM locations    

Phone Banking

With our toll free number (800 5555) you have access 24 hours a day to your bank information, including your Covered Card. Our friendly team are fluent in Arabic and English, as is our automated voice response system. Our wide range of services include:  

• Find out your balance
• Pay bills
• Set up new bill payments
• Move money between accounts
• Request a statement

Enrollment

You can access all your accounts and covered card information either using your Visa Electron Card or Covered card along with your Tele-PIN. Services available through the phone banking interface include:

Account Information

• Access your Accounts or Covered Card details
  
• Listen to all your account or covered card balances and last transactions
  
• Get the last 3 transactions on your account or covered card through SMS
  
• Get account or covered card statement by Fax (with in the UAE only)
  
• Get information on your Finance Accounts
  
• Get information on your Recurring Investments
  

Funds Transfer

• Transfer funds from your accounts to your Covered card
  
• Transfer funds between your different Dubai Bank Accounts

Bill Payment

• Pay Utility Bills from your Account or Covered Card
  
• Pay Etisalat land line and Al Shamil Bills
  
• Re-charge your Wasel mobile account
  
• Re-new your Wasel subscription
  
• Pay Dubai Electricity and Water Authority (DEWA) bill
  
• Pay du Post Paid (including Internet services), Prepaid, and Land Line Numbers
• Recharge your du Mobile account
• Recharge your Salik account

Other Services

• Manage your Cards, Cash PIN and Tele PINs
  
• Change your Visa Electron or Covered Card Cash PIN
  
• Activate your Visa Electron and Covered Card
  
• Setting a preferred language when using a mobile phone
• Get direct access to our customer service representatives at any time during your call.  Simply press 9 and we will be glad to assist you.

SMS Services

Make the most of SMS services when you bank with us. Our instant SMS alerts let you to keep track of your transactions, ensuring that you are always aware of your key account activity. 

Enrollment

You can subscribe to SMS Alerts and Services through your Online Banking. Alternatively, simply complete the SMS subscription form and deliver or mail it to any of our branches to complete the process. 

SMS Push Services

SMS Push Services allows you to receive notifications on account transactions as they happen, ensuring that you are always informed. You can receive SMS information on:

• Salary Credit
  
• Transfer of Funds
  
• ATM Withdrawals
  
• Account Withdrawals
  
• Account Deposits
  
• Remittances
  
• Covered Card Transactions
  

SMS Request Services

You can also use SMS services to make bill enquiries, payments or to top up your Wasel Account.  Send an SMS to 4866 in the format below to utilize this service.

Additional services such as Etisalat Bill Enquiry, Etisalat bill payment (Land phone, GSM, Internet Dial up, Al Shamil, E-Vision (rental), Wasel renewal and Wasel top up are also available.  A nominal charge for these services is levied by the operator.

You can now also use your SMS services to Block and Unblock your Debit and Covered Cards. Click Here To Read More. 

Online Banking

Dubai Bank Online is a quick and convenient way to bank. You can manage your finances, pay bills and keep up to date with your account, 24 hours a day, 7 days a week.  A simple, way to bank at a time and place of your choice. Plus, of course, the service is entirely free of charge.

Remember, protecting your information is a shared responsibility.  Click Here to get some important safety tips for Online Banking.

Enrollment

To access our Online Banking service, you will need to enroll.  This is a simple, one time process.  Have your Visa Electron Card or Covered Card Number and your existing Tele-PIN ready, click here and follow the easy instructions provided.

Once enrolled, you can open new Savings Accounts and Recurring Investment Accounts as well as access a wide range of banking services including:

• Access your Accounts or Covered Card details
  
• View all your account or covered card balances and last 3 months transactions
  
• Print account or covered card statement
  
• Get information on your Finance Accounts
  
• Get information on your Recurring Investments
  
• Subscribe to SMS Banking Services
  
• Make various rate enquiries
  

Funds Transfers

• Transfer funds from your account to your Covered Card
  

• Transfer funds between your different Dubai Bank Accounts

• Transfer funds to Third Parties within Dubai bank
  
• Transfer funds to Third Parties in the UAE or abroad

Note : To take advantage of our exclusive Third Party Transfer facility, all you need to do is to download and complete the Third Party Transfer Limits form and either deliver it or send it by post to any of our branches.

Bill Payments

• Pay Utility Bills from your Account or Covered Card
• Pay Etisalat land line and Al Shamil Bills
  
• Re-charge your Wasel mobile account
  
• Re-new your Wasel subscription
  
• Pay Dubai Electricity and Water Authority (DEWA) bill
  
• Pay Abu Dhabi Distribution Company (ADDC) bills
• Pay for your Air Arabia Reservations
• Pay du Post Paid (including Internet service), Prepaid and Land Line Numbers
• Recharge your du Mobile account
• Recharge your Salik Account
   

Mobile Phone Banking

Again, a simple and convenient way to manage your finances. Open 24 hours a day, you are in control of when you do your banking. You can check your balance, pay bills and top up your mobile phone, even see the last 20 transactions. This service is also free of charge.  Click here to read some of the Frequently Asked Questions about this service. The wide range of banking services that you can access through this service include:

• Details on all accounts including Cash, Finance), Investments and Covered Cards
• Ability to open Savings and Investment Accounts
• Funds transfers to beneficiaries within Dubai Bank
• Fund transfers from your accounts to third parties (with beneficiaries that have been pre-defined/created on Dubai Bank Online).
• Financial transactions such as card payment, cash advance, balance transfers on your Covered Card
• Utility bill payments (Etisalat / DEWA)
• View the list of branches and ATM’s with their locations.
• Pay du Post Paid (including Internet service), Prepaid and Land Line Numbers
• Recharge your du Mobile account
• Recharge your Salik Account

Enrollment

Once you are registered for Online Banking, setting up your Mobile Phone Banking Service is easy.  Just follow the steps below to get started.

Enrolment to Mobile Banking is effective immediately once you have confirmed your selection.

Additional Services

Remittances

We provide you the following mode of payments:

Local Remittance: Payments made to another bank in the UAE. The transfer can be made either by Managers Cheque (MC) or Telex Transfer through Central Bank.

International Remittance: Payments made to another bank outside UAE. The transfer can be made either by Demand Draft or Telex Transfer through bank's correspondent banks in other countries. 
 

Standing Instructions

Standing Instructions is a service whereby customers can set up a payment instruction to make regular payments of a specific amount to a named beneficiary holding account within Dubai Bank or any bank in the UAE or Internationally.