Abu Dhabi Distribution Company and Dubai Bank announced today the launch of an electronic bill payment facility, wherein customers can use Dubai Bank’s internet and phone banking services as well as ATMs to make payments towards their utility bills. 

 

The new service is available for all customers of Dubai Bank. Since the launch of the first branch in Abu Dhabi in March 2003, Dubai Bank has witnessed a rapid growth in its customer base in Abu Dhabi. The bank now operates four branches in Abu Dhabi.

 

"As a financial partner to our customers, Dubai Bank aims to make day-to-day financial transactions easy for them," said Mohamed Amiri, Head of Retail Banking at Dubai Bank. "Our agreement with ADDC is yet another step forward in maximising the potential of our electronic banking channels. This will bring greater ease and speed when paying for utilities." 

 

ADDC is responsible for distribution of water and electricity to residents of Abu Dhabi and the Western Region. The company caters to more than 400,000 billed customers in Abu Dhabi, and also manages maintenance, meter reading, and customer billing services. 

 

 

Saeed Al Suwaidi, Customer Support Department Manager, in ADDC, said: "We are happy to add Dubai Bank to our network of authorised payment partners. Expanding our bill payment network and making it a smooth experience for customers is an important aim of ADDC. To this effect, automating bill payment procedures has been an important step in ensuring greater convenience. We will soon announce a full suite of electronic services designed to save time, and enhance the ease and comfort of conducting consumer payment transactions with company.”